About

Pankaj Mahto is a Senior Software Engineer at Capgemini with over 4.8 years of experience in development and customization of various applications using ServiceNow and BMC Remedy Action Request Systems. He is an ITIL certified professional with expertise in Incident/Change/Problem/Asset/Service Level Management and Service Request Management. Pankaj is a ServiceNow Certified System Administrator with experience in requirement gathering, documentation, and testing. In his current role at Capgemini, Pankaj is responsible for developing and customizing applications using ServiceNow and BMC Remedy Action Request Systems. He also has experience in requirement gathering, documentation, and testing. Prior to joining Capgemini, Pankaj worked as a ServiceNow Admin/Developer at ServiceNow and as a Remedy Administrator at Wipro. During his time at Wipro, Pankaj gained extensive experience in ITSM applications such as incident, change, problem, and asset management. He also has experience in configuration, implementation, and troubleshooting of ITSM applications. Pankaj has a wide variety of experience doing systems administration, tech support, and even a little bit of training and team leadership. He is a dedicated, dynamic, and result-driven professional with proven ability to work great on integrated teams and self-motivated to complete individual projects with minimal supervision. Pankaj has a Bachelor of Technology (B.Tech.) degree in Electronics and Communication Engineering from Vel Tech Technical University. He also holds a +2 and Intermediate degree in Science from St. Xavier's College Ranchi and a Science degree in Mathematics from St. John's High School, Ranchi. Pankaj's technical skills include Software Engineering and Testing. He has a total of 9.44 years of relevant experience in the field.