About

Pankaj Prasad is a digital transformation expert with over 24 years of experience in product development, engineering, customer success, and delivery of large and complex IT projects across multiple industries, including retail, automotive, FMCG, pharmaceuticals, and electronics. He is a customer-obsessed leader with a natural ability to act as a change agent and a proven record of finding more efficient, cost-effective ways to achieve goals for the organization and customers. Pankaj possesses a diverse skill set that includes strategy, planning, value selling, sales enablement, business development, SaaS, demand generation, account management, product management, product development, product roadmap, project management, release management, team development, and agile framework. He is also knowledgeable in ERP, supply chain management, IT governance, IT strategy, IT risk management, and enterprise software. Currently, Pankaj serves as a Senior Director at o9 Solutions, where he leads the strategic and operationally-strong Partnerships team, supports supply chain solutions and analytics, and sets the strategy for partner management. He previously worked as a Senior Director Customer Success at BlueYonder (JDA Software), heading the engineering team accountable for the operation of 200+ customers globally with a portfolio of $100M+. His key OKRs included being the Customer Technology Partner driving Customer Retention, Net Revenue Expansion of 115%+, NPS score of 45+, Employee Engagement Score of 85+. He also led the Digital Transformation for developing scalable native SaaS solutions and Journey To Cloud Initiative globally. Before joining JDA, Pankaj worked as a General Manager for AXA Technologies for 6.5 years, where he built the ERP competency team of 100+ associates. He was accountable for the delivery and support of SAP, Ariba, PeopleSoft HRMS, Oracle Fusion, PeopleSoft Finance, SFDC, Anaplan, Apptio, ECM, and AURA Applications for 236 entities globally. He also led the initiative to move the entity from Core IT (On-prem) to Fast IT (SaaS). Pankaj's experience also includes working as a Delivery Manager in Wipro for strategic customers, Sony and BP, where he acted as a transformation and delivery manager for both customers, built a team of 300+ associates, and contributed to continuous innovation. Pankaj holds a Bachelor of Engineering (B.E.) degree in Computer Science from Bangalore University. He is skilled in product management, Dev