About

Pankhuri Bhasin is an Artificial Intelligence Consultant at Leena AI with over 5 years of experience in the field. Her expertise lies in helping companies improve employee experience and minimizing the gap between employees and organizations. She is skilled in effectively handling multiple client requests simultaneously and has experience in NLP and chatbot development. Pankhuri's work involves understanding business use cases, customer personas, and intents for chatbot solutions. She researches, analyzes, and creates intents and associated customer journeys, and helps teams in analyzing transcripts of user interactions to create grammars and interaction models. She designs effective, innovative, and delightful conversational experiences using user-centric design methodologies and her experience in designing end-to-end conversational interactions. Pankhuri is experienced in designing and leading different types of testing, such as A/B, focus groups, usability testing, and QA. She also analyzes dialogues and user interaction with live bots/assistants and makes recommendations for improving user experience. She has gained experience in creating multiple demos (POC bots) or prototypes showcasing the bleeding edge capabilities of conversational design. Pankhuri has exceptional written and verbal communication skills and is experienced in communicating technical requirements and solutions to internal and external audiences. She has worked directly with client stakeholders of all levels and has previously worked as a Senior Recruiter at Mernot Inc. and an Associate at Zomato. Pankhuri holds a Bachelor of Business Administration degree from Guru Gobind Singh Indraprastha University, with a field of study in Business Administration and Management. She has experience in NLP, testing, QA, and research science. With her relevant experience of 5.69 years, Pankhuri is a valuable asset to any organization looking to improve their employee experience through chatbot development and NLP.