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Parvez Shaikh

Senior Manager, Technical Product Support at Polygon Labs | Validator Eco-System | Web 3| Customer Service | Product Management | Culture and People

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About

Parvez Shaikh is a highly process-oriented Technical Manager with over 5 years of experience in professional services and a proven track record of successfully handling several projects. He is currently serving as a Product Support Lead at Polygon (Previously Matic Network), where he has deployed, troubleshooted, and maintained infrastructure platforms in different cloud vendors. Parvez has been lauded for his success in directing global quality and process improvement initiatives, systems engineering project and operations, across diverse industries. Parvez has implemented several cost-effective and time-bound projects with utmost precision, making him an exceptional team player, friendly and enthusiastic with exceptional interpersonal communication and customer service skills. His strong work ethic and integrity towards different responsibilities offered till date have made him stand out in the industry. Parvez's past experiences include working as an Associate Manager, Tech Support Engineering at Razorpay and Senior Relationship Manager at Frslabs Research Systems. He has a Master of Computer Applications degree from Sikkim Manipal University and a Bachelor of Computer Applications degree from PC Jabin Science College with a specialization in Computer Science. Parvez's technical expertise includes Polygon, Blockchain, DeFi, Infra, Web3, and Research Scientist. He has relevant experience of 5.43 years in the field, making him an expert in his domain.

Education Overview

sikkim manipal university distance education

pc jabin science college

Companies Overview

polygon labs

razorpay

frslabs

nuance transcription services india private limited

plivo

igate

Experience Overview

7.8 Years

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Experience

Senior Support Engineering Manager

polygon labs | United Arab Emirates

2021 - Present

Associate Manager, Tech Support Engineering

razorpay | Bengaluru, Karnataka, India

2019 - 2020

Senior Relationship Manager

frslabs | Bangalore

2018 - 2018

Product Support Specialist

nuance transcription services india private limited | Bengaluru Area, India

2016 - 2018

Product Support Engineer

plivo | Bengaluru Area, India

2015 - 2016

Systems Engineer

igate | Bengaluru Area, India

2012 - 2015

Skills

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Administrative

analytics

architecture

auditing

banking

business analysis

Collaboration

Communication

Cross-functional Team Leadership

Customer Retention

Customer Satisfaction

Customer Service

Customer Support

Customer-focused Service

Data Management

Derivatives

Education

Equities

Financial Markets

Hiring

Incident Management

infra

Infrastructure

JSON

Market Data

Microsoft Office

operations

Payroll

Polygon

Portfolio Management

Problem Solving

Process Improvement

Product Management

product manager

Product Support

quality assurance (QA)

Quality Control

Research

Research Scientist

security

Senior Software Engineer

Sourcing

SQL

Sumo Logic

systems engineering

Team Leadership

Team Management

Technical Support

Trading

Troubleshooting

User Acquisition

Web

Workload Prioritization

Contact Details

Email (Verified)

parXXXXXXXXXXXXXXXXXXXXom

Mobile Number

984XXXXX00

Education

sikkim manipal university distance education

Master of Computer Applications - MCA

2016 - 2020

pc jabin science college

Bachelor of Computer Applications (BCA)

2009 - 2012

Frequently asked questions

What company does Parvez Shaikh work for?

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Parvez Shaikh works for polygon labs

What is Parvez Shaikh role in his workplace?

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Parvez Shaikh's role in his workplace is Senior Support Engineering Manager

What is Parvez Shaikh's tenure in his workplace?

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Parvez Shaikh's tenure in his workplace is 3.84 years

What is Parvez Shaikh's total experience?

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Parvez Shaikh's total experience is 7.75 years

What is Parvez Shaikh's LinkedIn profile?

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Parvez Shaikh's LinkedIn profile can be found here

What is Parvez Shaikh's email address?

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Parvez Shaikh's email address is parXXXXXXXXXXXXXXXXXXXXom. Unlock here

What is Parvez Shaikh's phone/WhatsApp number?

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Parvez Shaikh's phone number is 984XXXXX00. Unlock here

What schools did Parvez Shaikh attend?

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Parvez Shaikh has attended sikkim manipal university distance education, pc jabin science college

What companies has Parvez Shaikh worked with?

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Parvez Shaikh has worked with polygon labs, razorpay, frslabs, nuance transcription services india private limited, plivo, igate

What are some of Parvez Shaikh's skills?

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Parvez Shaikh has skills in Administrative, analytics, architecture, auditing, banking, business analysis and more.

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