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Parvez Shaikh
Senior Manager, Technical Product Support at Polygon Labs | Validator Eco-System | Web 3| Customer Service | Product Management | Culture and People
About
Parvez Shaikh is a highly process-oriented Technical Manager with over 5 years of experience in professional services and a proven track record of successfully handling several projects. He is currently serving as a Product Support Lead at Polygon (Previously Matic Network), where he has deployed, troubleshooted, and maintained infrastructure platforms in different cloud vendors. Parvez has been lauded for his success in directing global quality and process improvement initiatives, systems engineering project and operations, across diverse industries. Parvez has implemented several cost-effective and time-bound projects with utmost precision, making him an exceptional team player, friendly and enthusiastic with exceptional interpersonal communication and customer service skills. His strong work ethic and integrity towards different responsibilities offered till date have made him stand out in the industry. Parvez's past experiences include working as an Associate Manager, Tech Support Engineering at Razorpay and Senior Relationship Manager at Frslabs Research Systems. He has a Master of Computer Applications degree from Sikkim Manipal University and a Bachelor of Computer Applications degree from PC Jabin Science College with a specialization in Computer Science. Parvez's technical expertise includes Polygon, Blockchain, DeFi, Infra, Web3, and Research Scientist. He has relevant experience of 5.43 years in the field, making him an expert in his domain.
Education Overview
• sikkim manipal university distance education
• pc jabin science college
Companies Overview
• polygon labs
• razorpay
• frslabs
• nuance transcription services india private limited
• plivo
• igate
Experience Overview
7.8 Years
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Experience
Product Support Specialist
nuance transcription services india private limited | Bengaluru Area, India
2016 - 2018
Skills
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Administrative
analytics
architecture
auditing
banking
business analysis
Collaboration
Communication
Cross-functional Team Leadership
Customer Retention
Customer Satisfaction
Customer Service
Customer Support
Customer-focused Service
Data Management
Derivatives
Education
Equities
Financial Markets
Hiring
Incident Management
infra
Infrastructure
JSON
Market Data
Microsoft Office
operations
Payroll
Polygon
Portfolio Management
Problem Solving
Process Improvement
Product Management
product manager
Product Support
quality assurance (QA)
Quality Control
Research
Research Scientist
security
Senior Software Engineer
Sourcing
SQL
Sumo Logic
systems engineering
Team Leadership
Team Management
Technical Support
Trading
Troubleshooting
User Acquisition
Web
Workload Prioritization
Contact Details
Email (Verified)
parXXXXXXXXXXXXXXXXXXXXomMobile Number
984XXXXX00Education
sikkim manipal university distance education
Master of Computer Applications - MCA
2016 - 2020
pc jabin science college
Bachelor of Computer Applications (BCA)
2009 - 2012
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