About

Patricia Ropelatto is a highly skilled and experienced Customer Success Manager with over 15 years of unique experience in software development life cycle. She has a strong technical background and expertise in Customer Success Management, Implementation Management, and Project/Program Management areas from corporations to startups. Patricia has a proven track record of building strong customer relationships and driving successful outcomes. Currently, Patricia works as a Customer Success Manager at Cohesity, where she manages an average of 40 accounts to successful onboarding, adoption, and retention. She works closely with the account teams and customers' executives to create value for customers by defining a success plan tailored to their goals, driving business reviews, and continuously gathering their feedback feeding internal teams for improvements. Patricia has also worked as a Customer Success Manager at Linc Global Inc and MobileIron in the past. Apart from her work experience, Patricia has a Master's degree in Computer Science from Universidade Estadual de Campinas and a Bachelor's degree in Computer Science from Universidade Federal de Santa Catarina. She has a strong tech stack, including QA, Salesforce, Software Engineer, Product Manager, ML, and Integration. Patricia is an inspiring, motivated, and detail-oriented leader with people management experience in different segments such as development, quality assurance, and customer support. She is an expert in Scrum Agile, Salesforce, Zendesk, Gainsight, JIRA, Cross-team leadership, Quality Assurance, and Project Management. With 21.28 years of relevant experience, Patricia is a valuable asset to any organization looking to build strong customer relationships and drive successful outcomes.