About

Pawan Singh is an experienced Area Business Manager at OYO with a strong background in customer service, sales, strategic planning, leadership, team building, operation management, order fulfillment, order management, team management, and logistics. He is a quick learner and constantly works on improving his skills. In his current role, Pawan is responsible for stock management, stakeholder management, and ensuring a superior guest experience at OYO. He achieves the highest take from the assigned portfolio of owners by managing the relationship, issue resolution, and owner alignment on key issues. He takes necessary actions for inventory control and ensures constant SRNs availability across the assigned portfolio. Pawan also meets with owners to solve for complex owner issues and resolves any escalations. He ensures cluster performance of CX metrics against the target and manages daily operations of various SMART hotels. Prior to his role at OYO, Pawan worked as an Assistant General Manager Operations at OYO and was responsible for ensuring smooth flow of day-to-day operations properties under the SMART initiative in a Cluster. He also worked as an Order Management Specialist at Jugnoo Delivery, where he created a marketplace enabling merchants to deliver products to their customers while ensuring a seamless delivery experience. Pawan holds a degree in Computer Engineering from PTU, which he completed in 2014. He has relevant experience of 8.11 years and is skilled in product management and web technologies.