About

Pooja Chourasia is a Lead Technical Operations professional with over 3 years of experience in Production Support environment in Telecom Domain and Ordering platform. She has hands-on knowledge of running queries (SQL), automating manual tasks and support tools like BMC Remedy. She possesses a basic understanding of ITIL processes like Change Management, Incident Management, and Problem Management to meet the SLAs. Pooja is proficient in analyzing production issues to determine root cause and provide fix recommendations to the development team. She has managed P1 calls/issues and engaged support teams for rapid problem resolution and better customer experiences. Pooja has good knowledge of Python and bash for scripting and thorough knowledge of API automation testing with Postman and Python. She has worked with Subex as a Lead Technical Operations professional. Prior to that, she has worked with Vodafone as an Assistant Manager and with Amdocs as a Senior Software Engineer. At Vodafone, she was accountable to deliver the immediate resolution while working on incidents. She proactively created SOPs(Standard Operating Procedures) and initiated scoping out manual tasks and preparing a charter for automating the same. At Amdocs, she had good exposure and experience on AT&T Applications, Amdocs CRM (Customer Relationship Manager)/OCX/OMX, USH, and BMC Remedy Trouble Management. She provided UAT support to ensure the system meets the user requirements and reduce business risks. She presented new ideas to clients to enhance business requirements and the product itself. She initiated automation of menial manual tasks through scripting languages (python) and API automation through Postman. She handled multiple jobs/scripts and alerts/exceptions logs and its proactive handling. Pooja holds a Bachelor of Technology - BTech degree in Computer Science from Lovely Professional University. She is proficient in Python, SQL, testing, and Software Engineering. With 5.10 years of relevant experience, Pooja is a highly skilled Technical Operations professional with a proven track record of delivering high-quality results.