About

Pooja Singh is an accomplished business leader with around 8 years of experience in the banking and financial services industry. She is currently working as an Assistant Vice President (AVP) Corporate Banking Products with Citi Bank, where she is responsible for driving business growth and enhancing customer experience through her skills in business strategy, product management, client management, and analytics. Prior to joining Citi, Pooja worked as a Digital Product Manager with IDFC Bank, where she supervised the planning, development, and execution of a loan tracking app to streamline the loan process for customers. She also performed competitive benchmarking, market research, and analysis, and presented data-driven insights to the executive board. Pooja collaborated extensively with various external as well as internal cross-functional teams, like BSG, IT, Compliance, Marketing, and gained hands-on experience with Adobe Analytics and Clevertap for Analytics and JIRA for product collaboration and management. Before IDFC Bank, Pooja worked as a Product Owner with Kotak Mahindra Bank, where she reviewed all the design documents, interacted with bank business users to understand and clarify the requirements, and assisted the team in preparation and review of SIT test cases/scripts. She was well-versed with Gap analysis, Root Analysis, and Risk analysis, and handled change requests and user acceptance testing with IT Team as a Subject matter expert. Pooja holds a Master of Business Administration (MBA) degree from nmims, where she studied Business, Management, Marketing, and Related Support Services. She is proficient in product management, research science, testing, software engineering, integration, SQL, and UI. With a total relevant experience of 7.11 years, Pooja is a highly motivated and results-driven professional who is passionate about driving business growth and enhancing customer experience through her skills and expertise.