About

Pooja Sonawane is a Site Reliability Engineer Incident Manager at Qualys, Inc. with 4.18 years of relevant experience in the fields of technical support, customer service, and website development. She is a proactive performer, excellent team player, and persistent learner who is always looking for opportunities to enhance her skill sets. Pooja has completed Red Hat (RHCE, RHSA) and learned website development, which she has applied in her previous role where she developed multiple websites for the manufacturing and educational industries. Pooja's current role involves working as a technical support associate, understanding customer requirements, and troubleshooting their queries to ensure 100% satisfaction. She enjoys generating new ideas and devising feasible solutions to broadly relevant problems. Pooja is looking for a work opportunity in a challenging environment that helps her achieve professional goals catering to better business solutions. In addition to her current role, Pooja has also worked as a Cloud Support Associate at Blazeclan and a Jr. Technical Associate at ESDS Software Solutions. Her responsibilities included installing and configuring Red Hat Enterprises Linux, handling file system management, network configuration, and implementing Samba Server for connectivity between Windows and Linux systems, sharing directories, printers, and managing Samba shares. Pooja holds a Bachelor's degree in Computer Engineering from Sandip Foundation's Sandip Institute of Engineering and Management, Mahiravani, Trimbak Road, Nashik, and a Diploma of Education in Computer Science from Sandip Institute of Technology. She is proficient in SRE and is looking to connect with industry professionals and experts in the fields of Site Reliability Engineer and Cloud Support Engineer.