About

Poonam Kshatriya is a Senior Business System Analyst with over 9 years of experience in Functional Business Analysis and Product Management. She specializes in analyzing businesses from the Project Discovery phase, identifying gaps, and providing solutions that meet client requirements. Poonam has worked across various industries, including Big Data Analytics, Banking, Life Sciences and Healthcare, Insurance, Pharmaceutical, and US Government. In her current role as Senior Business System Analyst at Incapsulate, Poonam has demonstrated her expertise in channeling businesses in the right direction and motivating teams to achieve more in challenging situations. She is a skilled strategist and decision-maker, applying her IIM-A Executive Education learning to drive growth and grab more business opportunities. Poonam's experience at Deloitte as a Senior Consultant and at TCS as a Consultant has given her a deep understanding of Patient Connect Product and designing business process flows and system flows. She has also designed functional specification documents and business requirements documents to help clients and teams understand what the business wants to achieve. Poonam is well-versed in handling all types of business questions and demonstrating system functions to clients in Sprint Review/Demo. She has excellent interpersonal and soft skills, making her a great storyteller and experienced in handling difficult conversations with clients and leadership. Poonam has a Bachelor of Engineering in Computer Science from RGPV and is currently pursuing an Accelerated General Management Program from IIM-A, which will be completed in December 2022. Her tech stack includes Big Data, test, product manager, and QA. Clients appreciate Poonam's proactiveness and attention to detail qualities, making her an asset to any team. She is a quick learner and always looks at any situation as a new learning opportunity, helping her look at the bigger picture for long-term and short-term goals.