About

Prabhakar Dwivedi is a seasoned product manager with over 6 years of experience in building delightful products across all eCommerce verticals. Currently serving as a Senior Product Manager at Navi, he has previously worked at Dunzo as a Product Manager, where he handled payments, user activation, and merchant growth single-handedly. Prabhakar has been fortunate to witness two startup journeys, from 0 to 1 in Jumbotail and from 1 to 10 in Dunzo. He graduated from IIT Roorkee in 2016 with a Bachelor of Technology degree in Metallurgical and Materials Engineering. During his break from work, Prabhakar validated his finesse in product management by helping a couple of founder friends with their 0 to 1 strategy on product and growth. He also created templates and frameworks for PMing. He explored Crypto and learned the fundamentals of blockchain technology, researched six projects, and invested in them. He managed to travel for 50 days during his break. At Dunzo, Prabhakar led the entire payment ecosystem single-handedly, working with a team of 6 engineers, and improved the success rate by 10%. He launched Dunzo Pay Later, QuickPay, and UPI intent flow to increase retention and success rate. He also worked with payment partners (Payu, UPI, and Google Pay) to improve the success rate by 5%. Prabhakar fixed legacy issues causing payment-related queries and decreased the queries by 50%. He introduced loading states across the entire payment flow in the user app, leading to a 2% increase in success rate. Prabhakar also worked on new user activation and conversion, built a store page on the Dunzo app, and launched Cash on Delivery that increased new user activation by 50% in the launched geos. He revamped the design of post-order experience to increase word of mouth, and it became one of the most applauded features on social media. In the delivery partner app, Prabhakar improved partner retention by 20% during COVID by building a partner referral feature to improve retention by 12% and reduced onboarding costs by 20%. He also built easy task, remote onboarding, and priority support features for delivery partners to improve retention by 7%. Prabhakar's tech stack includes product management and infra. With his relevant experience and skills, he is a valuable asset to any