About

Pradeep Bhaskar H is a Critical Situation Manager at Citrix, with over 7 years of relevant experience in the IT industry. He has previously worked with VMware and Infosys, where he has gained expertise in technical support, product management, and customer service. In his current role at Citrix, Pradeep manages the remediation process and technical resources by facilitating cross-departmental collaboration, coordinates the end-to-end customer experience, and owns the internal and external communications. He acts as the main contact for customers and account teams during critical situations, working with technical specialists to manage the critical issue and resolution of problems and incidents. He also initiates and facilitates discussions with customers and respective resolution partners during critical issues, ensuring timely, professional, and effective communication with the customer and internal groups from both the technical and management perspectives. Pradeep has experience in overseeing top-tier customer critical account technical support situations to ensure all elements of conical support are progressing to issue resolution. He develops and delivers executive communication to customers and Citrix sales executives on the status of critical Service Requests. He also designs, implements, and supports processes with Product Management and Engineering regarding customers' needs and experiences with Citrix products. Pradeep holds a Master of Technology degree in Computer Technology/Computer Systems Technology from Birla Institute of Technology and Science, Pilani, and a Bachelor of Engineering degree in Computer Science from East West University. He has expertise in SQL, product management, and iOS. Pradeep is a highly motivated individual with a passion for developing his abilities and growing as an individual with the company. He is committed to providing exceptional customer service and support, ensuring the timely resolution of technical issues and problems.