About

Pradeep K is a highly experienced Team Lead with over 7 years of experience in managing and motivating teams to achieve their SLA KRA and Closer. He is currently working at Rupeek, where he consistently achieves all KPI's and SLA's set by the management with strict adherence to quality parameters. Pradeep is skilled in quality monitoring, feedbacks, and people management. He also helps OJT agents related to the process and is good in Excel, with expertise in manpower calculation, R-Sat and C-Sat analysis, V- and H-lockup. Pradeep is an expert in setting up process targets by identifying the bottom performers and coaching and developing for individual and team performance. He also appreciates good performers personally and makes them perform even better. Pradeep is skilled in managing team performance and conducting periodic reviews. He analyzes and implements corrective action plans to improve the process, maintains all team reports, and sends them to the management team on a daily basis. He is also proficient in controlling attrition and shrinkage, raising services now request and Zera tickets, and managing shifts and week-offs as per S.L.A. Pradeep has previously worked at Conneqt Business Solutions Limited and Ola as a Team Lead, where he was responsible for maintaining all team reports, managing team performance, conducting periodic reviews, and preparing and presenting MBR presentations to internal management. He also prepared rosters based on call arrival patterns, tracked and analyzed individual and team performance using scorecards, and incentivized them based on certain criteria. Pradeep also audited calls as per team leader parameters and monitored the queue with live barging. Pradeep has a Bachelor of Science degree in Microbiology, General from St. Mary's University, where he graduated in 2015. He also attended Government Primary High School in 2009. Pradeep's tech stack includes QA, and he has relevant experience of 7.36 years.