About

Pradeep Kumar is an experienced Staff Technical Support Engineer with over 12 years of experience in the field. Currently, he works at Palo Alto Networks as a Staff Technical Support Engineer, where he is responsible for providing technical support to customers and resolving complex technical issues. He has also worked as a Senior Technical Support Engineer at Palo Alto Networks and as a Senior Escalation Engineer at Infoblox in the past. Pradeep has a strong educational background, having completed his Bachelor's degree in Computer Science from Kurukshetra University, Kurukshetra, India, in 2009. He also holds a Master's degree in Software Engineering from San Jose State University, California, United States, which he completed in 2015. Pradeep's technical expertise lies in troubleshooting complex network issues, firewall configuration, and network security. He has a proven track record of providing excellent customer service and has been recognized for his outstanding technical skills and contributions to the companies he has worked for. In his current role at Palo Alto Networks, Pradeep has been instrumental in resolving critical customer issues and has received numerous accolades for his contributions to the organization. He is a team player who is always willing to go the extra mile to ensure customer satisfaction. Overall, Pradeep is a highly skilled technical support engineer with a strong educational background and extensive experience in the field. He is a valuable asset to any organization and is committed to delivering exceptional results.