About

Pradhun Edavath is a Senior Software Support Engineer at evbox with over 11 years of relevant experience in the field. He is a customer service specialist with rich R&D experience and a background in providing resolution and advice on diverse customer situations. Pradhun is a skilled Advanced Repair representative, committed to addressing customer concerns with speed, accuracy, and professionalism. In his current role at evbox, Pradhun is responsible for providing technical support to customers, ensuring their satisfaction with the product. He is an expert in troubleshooting level 3 network and element management system issues with defined metrics and SLA. Pradhun has experience in deploying containerized applications over Kubernetes and has excellent debugging skills in issues related to database, SQL query optimization, replication clustering, multicasting, and HA. Prior to his current role, Pradhun worked at Nokia as a Technical Specialist and Technology Lead. In his role as a Technical Specialist, he was part of the core development team of Altiplano Access Controller, which is Nokia's next-gen solution for Software Defined Access Networking built for managing Netconf based devices. He was responsible for adding reusable unit tests to improve code-coverage using JUNIT, fixing bugs, and performing peer to peer Bug Fix Verification followed by status update in JIRA. Pradhun was also an expert point of contact for EMS/NMS related issues in the EMEA and APAC regions. In his role as a Technology Lead at Nokia, Pradhun troubleshooted level 3 network/element management system issues with defined metrics and SLA. He provided effective engagement with customers (written & verbal) and ensured customer satisfaction. Pradhun was proactive in involving R&D engineers in resolving critical issues and provided administrative support for the Enterprise Users on Network and Element Management Systems. Pradhun has a Bachelor of Technology (B.Tech.) in Electronics and Instrumentation from Cochin University and College of Engineering Kidangoor. He has experience working with SQL, P2P, test, Kubernetes, and Java.