About

Pradip Jha is a certified ServiceNow developer with extensive experience in various ITSM modules, ITOM, CMDB Discovery, Scoped Application, and RESTful integration. He has a degree in Electronics and Communications Engineering from Haldia Institute of Technology and completed his Intermediate Examination in Science from J.N. College, Madhubani. Pradip has over 4.77 years of relevant experience working with top companies like Telstra and TCS. He is currently working as a Senior ServiceNow Developer at Telstra, where he is responsible for developing and implementing ServiceNow solutions for ITSM modules, ITOM, CMDB Discovery, Scoped Application, and RESTful integration. In his previous role at TCS, Pradip worked as a ServiceNow Developer, where he created Scoped applications using Studio, worked on Service-Now – Science-Logic and Service-Now - SCCM integration, and gained experience in CMDB CI Discovery using third-party discovery tools like Science-Logic and SCCM. He also worked on Incident, Problem and Change modules, Service Catalog Management, Asset and CMDB, and defined SLA’s and OLA’s. Pradip has expertise in Integration, UI, JavaScript, and Web development. He has experience in configuring user accounts, groups, roles, and tables, table extension, table relationships, dictionary, dictionary overrides, and controlling data access using ACLs. He is also skilled in designing workflows and flows, business rules, client scripts, script includes, and fix scripts. Overall, Pradip is a highly skilled ServiceNow developer with a proven track record of delivering high-quality solutions to his clients. He is passionate about his work and always strives to stay up-to-date with the latest technologies and trends in the industry.