About

Prakash Mahto is a seasoned Software Engineer with over 5 years of experience in the software industry. Currently, he works at CGI, where he handles client escalations, resolves technical issues, and monitors services and databases. He is responsible for investigating and resolving delivery-related issues and technical issues of clients, delivering support to existing business users, and resolving application errors, data discrepancies, and queries. Prior to his current role, Prakash worked as an Application Support Engineer at Accenture Ltd, where he improved products and services for customers by using advanced analytics, standing up database analytical tools, creating and maintaining models, and onboarding compelling new data sets. He also worked as a Software Engineer at GI Technology Pvt Ltd, where he handled escalations, resolved client queries and technical issues, and monitored services and databases. Prakash has a Master of Computer Applications (MCA) degree from AMC Engineering College, Bengaluru, and a Master's degree in Computer Software Engineering from AMCEC. He is proficient in software engineering and testing and has experience in API configuration, code testing, and implementation. With his extensive experience in the software industry, Prakash has developed a range of skills, including handling client escalations, resolving technical issues, and investigating and resolving delivery-related issues. He is a proactive team player who is committed to delivering high-quality solutions to clients within specific SLAs.