About

Pranab Koch is an experienced Content Developer at Rubrik, Inc. with a strong background in instructional design, education development, technical writing, copy editing, and knowledge management. With almost two decades of relevant experience, Pranab has honed his skills in creating web-based and instructor-led training content for data backup, storage, and availability products. In his previous role as Principal Technical Education Consultant at Veritas, Pranab was responsible for course design and end-to-end course development projects, delivering lessons and labs for Veritas Education products. He also created video-based modular content and associated hands-on labs exercises for on-demand offerings and liaised with Engineering and Technical Support to prepare optimal training content for emerging products. Pranab was also responsible for creating Technical Support TOI content explaining new features and enhancements delivered with newer product releases and maintaining Technical Sales Enablement pages on SAVO. Prior to his role at Veritas, Pranab worked at Symantec as an Information and Course Developer, where he created web-based and instructor-led training content for data protection products like Backup Exec and System Recovery. He also wrote and maintained Symantec Technical Support site’s knowledge base (KB) articles and drove knowledge-centered support (KCS) model in the Enterprise Support Services organization. Pranab strategized the community practices of knowledge creation, conducted training, analyzed data on the performance metrics, and suggested the leadership on correct knowledge management practices. Pranab holds a Bachelor's degree in Electrical Engineering from the National Institute of Technology Silchar. He is skilled in designer and web technologies and has a strong understanding of technical concepts. Pranab is a detail-oriented and analytical person who is committed to delivering high-quality content that meets the needs of his clients.