About

Pranav Bhalerao is a highly qualified and empathetic professional with around 8 years of rich experience handling IT operations in customer-facing and captive environments with complex multi-technology, multi-tier infrastructure. Currently working as Senior Manager SRC Operations at Nuance Communications (a Microsoft Company), he leads a team of 80 resources to support operations for two verticals with twelve product lines. Pranav has spearheaded the transition of NOC from Marlo (UK) to Pune office and built a support structure from scratch within a short span of 3 months. He has also built resilient Incident Management procedures for the enterprise division, which helped the company successfully clear the ‘ISO 27001 Information Security’ audit. Pranav has abilities in developing and streamlining processes with a proven ability to enhance operational effectiveness and meet operational goals within the cost, time, and quality parameters. He has extensive hiring experience for sysadmin (windows/linux/vmware/Azure), Incident Managers, Product Support Executives across Europe, and India. Pranav is well versed with Windows server 2003, 2008, and 2012; VMware ESXi and vcenter 5.5 & 6. He has a basic understanding of Linux operating system, SQL DB, and storage technology. He is proficient in monitoring tools such as Zenoss, Nagios, Check_MK, CA Sysedge, eHealth, HP OpenView, and ticketing portals such as Salesforce, JIRA, Service Now, BMC Remedy. He is also proficient in PagerDuty and Constellix administration. Pranav holds various certifications such as MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server 2012, MCSA: Windows Server 2008, VCA 6.0, ITIL v. 4 Foundation, and ITIL v. 3 Foundation. In terms of education, Pranav holds a Master's degree in Electrical, Electronics and Communications Engineering from Savitribai Phule Pune University, and a Bachelor’s Degree in the same field from the same university. He also has a Junior College degree in Electrical and Electronics Engineering from Fergusson College. Pranav's relevant experience is 6.78 years, and his tech stack includes SQL, infra, Salesforce, and Azure.