About

Prasanth Joy is a seasoned IT professional with 11 years of experience in support and service management of large software systems. Currently working as an SDM at Tesco, he is responsible for managing the Price Promise and Fuel Save applications, which are key customer loyalty offerings of the company. Prasanth has extensive experience in recruitment, formation, and training of teams for application support. He has also been responsible for service introduction, setting up support structures, and managing support teams for large projects in Bangalore. His expertise lies in supporting systems using a wide range of technologies such as Windows, Linux, .net, Java, SQL, Oracle, and Tibco. Prasanth has 8 years of experience in support and development of mainframe-based systems and 4+ years of people management experience, including training, performance management, and performance appraisals. He has also worked in the retail domain for over 6 years, which has given him a good understanding of the industry. In his previous roles at Tesco, Prasanth worked as an Engineering Manager and a Software Development Manager. As an Engineering Manager, he was responsible for incident management, recovery management, problem management, reviewing and prioritizing the product backlog for Cell with Business, preparing run reports, and reviewing SLAs. As a Software Development Manager, he managed the development of software systems. Prasanth holds a Bachelor of Technology degree in Computer Science from the University of Calicut, which he completed in 2003. His tech stack includes SQL, Java, and software engineering. With 17.70 years of relevant experience, Prasanth is a skilled IT professional who has a proven track record of delivering results.