About

Prashant Agrawal is a Senior Technical Engineer with 3.44 years of experience in software testing and analysis. He is skilled in testing, SQL, and root cause analysis, and has a keen eye for detail. Prashant specializes in corporate and business software, and is dedicated to paying careful attention to test results by documenting and analyzing findings. Currently, Prashant works at Fareye as a Senior Technical Engineer L2, managing Indian clients such as Bluedart, Vedanta, and Tatasteel. He performs end-to-end functional manual testing of the application configured for the client on UAT and production environments. Prashant has exposure to API testing using Postman, writes static and dynamic test cases, and reports bugs on JIRA tool. He is proficient in making backend changes in the database using SQL queries and using Linux commands to check server logs and finding exceptions occurred during any live operation. Prashant has also successfully interpreted data to draw conclusions for managerial actions and strategies with the help of the database. In his past experience at Fareye and Robotic Wares Pvt Ltd, Prashant was responsible for providing effective and efficient technical support that met the requirements of the business and the customer, ensuring that the operational systems were running smoothly. He handled complaints, provided appropriate solutions and alternatives within the time limits, and liaised with technical/product management to ensure customer's desires for future product development were heard. Prashant also worked closely with customers to understand their business and how best to assist them in using the product. Prashant holds a Bachelor of Technology degree in Electrical, Electronics, and Communications Engineering from ABES. He is proficient in test, SQL, New Relic, backend, and product management. Prashant is an observant software testing engineer with a passion for delivering high-quality software solutions.