About

Prashant Kumar is a highly experienced IT practitioner with over 21 years of hands-on and management experience delivering systems and organizational performance, quality, and risk services via trusted and agile methods. He is currently working as a Senior Manager Software Engineering at Optum Global Solutions, where he specializes in telemetry, observability, and open-source tools like TICK/TIG, RMQ, Zabbix, and Influxdb. Prashant has extensive experience in managing resources in support environments, client engagement on deliverables based on SLAs defined, baselining of SLAs, and defining KPIs to achieve goals. He has also handled an efficient and dedicated team from offshore/onshore to ensure timely deliverables to the client. His specialties include NIMSOFT, Aternity End User Experience, EMC IONIX (SMARTS 8.1), EGINNOVATION, Microsoft Orchestration, BMC Server Automation, VUGen scripting, HTML, BPM monitors, database and database query monitors, scheduled job monitors, memory monitors, UCMDB, DDM, BAC, Serena, OVPM, and cloud computing. Prashant has worked with various companies in the past, including DXC Technology, where he served as a Service Delivery Coordinator for Service Management. He was responsible for strategic consulting on project plans, SDOs, LTM/PTM for new customers, monitoring solutions for clients based on Service Management Tool (SERVICE NOW DISCOVERY), and integration of NIMSOFT, SOI, SCOM, SMARTS with Service NOW. He also provided consulting on automation tools like Ansible and SLAMIO to cater to Ansible Tower developed using container service. Prashant holds a Master's degree in Computer Science from lnmi and a Bachelor's degree in Chemistry from Delhi University. He also completed his +2 from DAV, where he studied English, Physics, Chemistry, Biology, and Maths. Prashant's technical skills include Kafka, RabbitMQ, test, Hadoop, Web, infra, and Apache Hive. He has extensive experience in managing 90+k server monitoring through Telemetry and has developed an in-house web interface to provide the Telegraf agent installed count using API/webhook. He is well-versed in different integrations using APIs and has implemented big data solutions like Hadoop, Hive, et.al.