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Prateek Nayak

Director - Enterprise Contact Center Technology || Contact Center as a Service Platform Strategist || Cloud Platform Builder || Problem Solver

Contact Prateek

Education

rtu

kendriya vidyalaya

Companies

fidelity

tcs

fernas group of companies

Experience

13.1 Years

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Experience

Director, Contact Center as a Service Platform Engineering

fidelity | India

2023 - Present

Principal, Contact Center as a Service Platform Engineering

fidelity | India

2021 - 2023

Lead, Contact Center as a Service Platform Engineering

fidelity | India

2018 - 2020

Senior Systems Engineer, Cloud Engineering

fidelity | India

2017 - 2018

Systems Engineer, Application Support and Cloud Engineering

fidelity | India

2014 - 2017

Systems Engineer

tcs | Greater Chennai Area

2012 - 2014

Graduate Engineer Trainee

fernas group of companies | Gurgaon, Haryana, India

2011 - 2012

Skills

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Agile Methodologies

Amazon CloudWatch

Amazon Connect

Amazon S3

Amazon Web Services (AWS)

analytics

Architectural Design

architecture

Automation

AWS CloudFormation

AWS Lambda

Call Routing

Client Interfacing Skills

Cloud Computing

Contact Center Architecture

Contact Center Design

Contact Center Technology

Contact Centers

Continuous Delivery

Data Center

Design

DevOps

Docker

IBM Udeploy

infra

Infrastructure

Infrastructure as code (IaC)

Jenkins

JIRA

Linux

Management

Microsoft Office

Networking

Project Management

Python

Python (Programming Language)

Requirements Analysis

Scrum

security

Solution Architecture

strategy

System Design

Team Management

Vendor Management

Vision

Contact Details

Email (Verified)

nayXXXXXXXXXXXXXXXXom

Mobile Number

+91XXXXXXXX75

Education

rtu

Bachelor of Technology (B.Tech.)

2007 - 2011

kendriya vidyalaya

XII

2005 - 2007

Frequently asked questions

What company does Prateek Nayak work for?

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Prateek Nayak works for fidelity

What is Prateek Nayak role in his workplace?

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Prateek Nayak's role in his workplace is Director, Contact Center as a Service Platform Engineering

What is Prateek Nayak's tenure in his workplace?

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Prateek Nayak's tenure in his workplace is 0.92 years

What is Prateek Nayak's total experience?

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Prateek Nayak's total experience is 13.08 years

What is Prateek Nayak's LinkedIn profile?

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Prateek Nayak's LinkedIn profile can be found here

What is Prateek Nayak's email address?

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Prateek Nayak's email address is nayXXXXXXXXXXXXXXXXom. Unlock here

What is Prateek Nayak's phone/WhatsApp number?

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Prateek Nayak's phone number is +91XXXXXXXX75. Unlock here

What schools did Prateek Nayak attend?

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Prateek Nayak has attended rtu, kendriya vidyalaya

What companies has Prateek Nayak worked with?

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Prateek Nayak has worked with fidelity, fidelity, fidelity, fidelity, fidelity, tcs, fernas group of companies

What are some of Prateek Nayak's skills?

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Prateek Nayak has skills in Agile Methodologies, Amazon CloudWatch, Amazon Connect, Amazon S3, Amazon Web Services (AWS), analytics and more.

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