About

Praveen Koppal is a Telecom Consultant with over 9 years of experience as a Technical Support Engineer. He has worked with major companies such as Accenture, Avaya, Aspect, and LegalEdge Software, where he has gained expertise in Tier-1, Tier-2, and Tier-3 Engineering across multiple domains. Praveen is skilled in Avaya Communication Manager, Session Manager, CISCO Call Manager, System Manager, Incident Management, Application Support, Data Mapping, Service Delivery, and ITIL. Currently working at dicetek llc in UAE as a Telecom Consultant, Praveen has previously worked at LegalEdge Software as a Technical Support Engineer and Aspect Software as a Senior Technical Support Engineer. At LegalEdge Software, he was the primary contact for support for LegalEdge clients and worked as a solution architect for new proposals. He installed, provisioned, and enabled software for end-users, helped users configure reports and set up systems, and prepared knowledge articles for the team. Praveen also worked on data mapping with respect to MSSQL and performed thorough manual testing of the application, identifying bugs if any. At Aspect Software, he provided expertise in troubleshooting the application and platform, ensuring issue resolutions within specified SLAs were met. Praveen also possessed an in-depth level of Aspect product knowledge within multiple areas of technology focus to manage complex customer issues and escalations. Praveen holds a Bachelor of Engineering (B.E.) degree in Electrical, Electronics, and Communications Engineering from APS College of Engineering, completed in 2011. He has upskilled in day-to-day life and possesses relevant experience of 10.60 years. Praveen's tech stack includes MSSQL and Senior Software Engineer.