About

Praveen Mathiyazhagan is a Senior Application Support Engineer with over 6 years of experience in the information technology and services industry. He is an expert in reducing 5xx errors and resolving infrastructure issues. Praveen is skilled and certified in ITIL & AWS, Windows, Network Monitoring Tools, System Center Configuration Manager (SCCM), and Networking. He holds a Bachelor of Engineering degree in Electrical, Electronics and Communications Engineering from Karpagam College of Engineering. Praveen's expertise lies in managing end-to-end change management processes, conducting regular quality audits, and post-implementation reviews. He performs trend analysis to identify road blockers for process failures and ensures that KPIs are being achieved. Praveen is also experienced in managing end-to-end problem management processes, engaging with technology teams to drive problems to closure, and documenting permanent fixes for reference. In addition, Praveen is proficient in running reports on incidents, service requests, problems, and changes to ensure that SLAs are met and KPIs are achieved. He identifies continual improvement plans for the betterment of processes and actively provides feedback to streamline processes that best suit an organization's needs. Praveen is also responsible for documentation of all processes and procedures owned by the Service Management team and maintaining accuracy on a timely basis by reviewing and updating them up to date. Currently, Praveen is working as a Senior Application Support Engineer - SRE Cloud Monitoring at Tekion. Previously, he worked as a Senior Cloud Production Engineer and Network Operations Center Engineer at Chargebee. At Chargebee, he mentored and led cloud monitoring operations, monitored and managed Chargebee application and systems, handled incident handling and escalation, and maintained reports to meet compliance and audit requirements. Praveen also developed and documented processes, methods, procedures, and tools for diagnosing and fixing known bugs and problems and collaborated with other teams to improve application performance, stability, and availability. Praveen's technical skills include SRE, AWS, GCP, infra, and New Relic. He is a proactive problem solver and a team player who enjoys helping junior team members analyze and solve complex problems.