About

Prince Gupta is a professional with 5.5 years of experience in Application and Production Technical Support. He is currently working as a Senior Cloud Support Analyst at Accenture, where he is responsible for managing macOS devices using Jamf Pro and other endpoint management platforms. Prince is an expert in package and deploy applications, policies, scripts, and security updates to macOS devices using the Jamf Pro platform. He is also skilled in building, updating, and supporting automated enrollment workflows. Prince is a problem solver with strong analytical, communicational, and managerial skills. He has experience working in high-volume distributed systems, and he collaborates effectively with Endpoint Management teams. Prince provides 3rd level support for troubleshooting macOS devices and writes, edits, and maintains system documentation for the new deployment, policy/app deployments, as well as KB articles for troubleshooting issues. Prior to his current role, Prince worked as a System Engineer and Assistant System Engineer at TCS. At TCS, he managed and troubleshot four Apple products, administered and created accounts into Druva cloud for Apple employees, and offered support for application licensing. He also planned, developed, installed, configured, supported, and optimized a cloud security infrastructure in the project and created security and device management policies for all Apple employees. Prince has a Bachelor of Computer Application (BCA) from the UNITED INSTITUTE OF MANAGEMENT, Allahabad, and a Post Graduate Diploma in Management from the Institute of Management Technology, Ghaziabad. He also has a degree in Java from Ducat. His relevant experience in the industry is 3.60 years, and he has expertise in Mobile and Infra tech stack. Overall, Prince is a skilled professional with a strong technical background and excellent problem-solving abilities. He is a valuable asset to any organization and is always eager to take on new challenges and learn new skills.