About

Priya Singh is a highly skilled and accomplished Senior Network Engineer with over 5.78 years of experience in the IT industry. She is currently employed as a Senior Networking Engineer at CompuCom CSI India Pvt Ltd, where she has demonstrated her strong organizational and prioritization abilities. Priya is passionate about leading and mentoring technical support experts, ensuring that they deliver a high level of customer experience with a focus on FCR. Priya's experience includes working as a Lead Technical Expert at Excitel Broadband, where she managed a span of 60 technical support experts. She was responsible for leading process improvement initiatives, guiding and mentoring group leads to be ready for the next level, and seamlessly managing the transition from office to work from home. Priya ensured that all quality standards were met, and her team achieved an overall transactional quality of over 80%. Priya's education includes a Bachelor of Technology degree in Electronics and Communications Engineering from Kurukshetra University, which she completed in 2017. She has also developed a strong tech stack that includes iOS, AWS, AI, test, Azure, and Web. Priya is a passionate and dedicated professional with excellent troubleshooting skills. She has a proven track record of working independently to monitor and remedy network issues, ensuring that systems are running smoothly. Priya is a valuable asset to any organization, and her strong interpersonal skills make her an excellent team player.