About

Priyanka Thapa is an experienced Customer Success Manager with a strong background in combining customer insight and business data to drive continuous improvement in service delivery and to inform product and business strategy. With 8.10 years of relevant experience, she is an analytical and strategic thinker who believes in championing the voice of the customer and translating their needs into detailed product plans. Currently working as a Senior Customer Success Manager at browserstack, Priyanka has previously worked in similar roles at Whatfix and VWO. She is skilled in managing the customer lifecycle, optimizing onboarding and retention processes, and ensuring customers receive effective and efficient service support and/or training material to build loyal customer relationships and maintain customer happiness. Priyanka is a strong advocate for breaking down silos between departments and bringing product, sales, and support teams together to collaborate and release true success. She has a Bachelor's degree in Computer Science from Shivalik College of Engineering, Dehradun. Priyanka's tech stack includes test, and she has a proven track record of managing customer success and driving business growth. She is a results-driven professional who is passionate about delivering the perfect customer experience and building strong, long-lasting relationships with clients.