About

Puja Kumari is an experienced Lync, O365, and Microsoft Teams Engineer with a demonstrated history of working in the information technology and services industry. Currently working as an O365 Cloud Specialist at Wipro, she is skilled in Windows Server, Powershell, Python (Programming Language), Microsoft Teams, and Cloud Computing, O365, and teams deployment. With a relevant experience of 6.86 years, she has worked with leading IT companies like Mindtree in the past. At Mindtree, she was a part of the Microsoft Teams application where she supported users who experienced issues with core components of Microsoft Teams like Business Voice Directory/Azure central management store/O365 Customer Data Management, which are Azure services that provide user and tenant level information for Teams/Skype for Business calling/meetings scenarios/Provisioning. Along with that, she provided information for certain sign-in scenarios and got invoked by Microsoft Teams for scenarios like presence, read-receipts for chats, etc. She worked in an environment where she helped and supported the customers (1.2 billion users in total) who were experiencing technical issues with using Microsoft Teams infrastructure and mitigating those issues under assigned SLA's by explaining root cause analysis to users and providing the postmortem report creating repair items/Assigning a bug to the developers' team on issues which are severity 2 and above issues that impacted users. She also worked on performing deployments (changes and newly addon features) on core components (Business voice directory and Azure central management store) of Microsoft teams using CI/CD build release pipeline on all the regions. Puja holds a Bachelor's degree in Electronics and Telecommunications Engineering from Koustav Institute of Self Domain (KISD), Bhubaneswar, where she studied from 2012 to 2016. She is proficient in Azure, Python, and CI/CD and is always eager to learn new technologies. With her strong technical skills and experience, she is a valuable asset to any organization she works with.