About

Puja Kumari is an 11+ years experienced business professional with a technical background who is passionate about solving problems for customers and companies. She is a product manager with expertise in project management, decision-making, problem-solving, and technology. She is customer-centric, detail-oriented, self-managed, and collaborative with a leadership style that leads by example. She has experience in vendor management, cross-functional collaboration, and leading without authority. Currently, Puja is a Senior Product Manager - Digital Solutions (Customer Support & Online Communities) at BMC Software. She is contributing as a product owner/manager and SME as a part of BMC's Scalable Support Center Of Excellence Team for multiple projects related to Build, Migrate, Customize, Integrate, Enhance BMC Community on Salesforce Community/Experience Cloud and BMC's Customer Success and Support related projects. In the past, Puja has worked as a Staff Product Manager - Digital Solutions (Customer Support & Online Communities) at BMC Software, where she contributed to product development, product owner/manager, and SME as a part of BMC's Web Marketing Team for multiple projects related to Build, Migrate, Customize, Integrate, Enhance BMC Community on Salesforce Community/Experience Cloud, Jive-X (Khoros). She has also worked at Accenture as an Application Development Team Lead, where she was part of Accenture Digital Team, Community Software SME & Trainer, Developer: Chatbot | Social Media Intelligence Software | Browser Add-on | Community Software Developer. Puja's technical skills include product management, Salesforce, web, and software engineering. With 12.03 years of relevant experience, Puja is a curious, collaborative, and passionate business professional who helps solve problems for customers and companies, contributing to their success.