About

Puneet Kataria is the Founder of CustomerSuccessBox, a B2B SaaS platform that helps businesses retain their subscribers. With over 19 years of relevant experience, Puneet is deeply passionate about the four product joys - innovating, selling, subscribing, and customer success. He is a firm believer that the world is changing faster than ever before, and the future belongs to those who can adapt. Puneet is a LinkedIn Top Voice for 2019 and has a proven track record of success in the tech industry. Puneet has a non-traditional approach to business, and he believes that the market-share is dead. Mind-share is the new arena where winners are decided. In the subscription economy, acquisition is not enough. It is all about delivering value and ensuring success for customers over creating fat shelf-ware. Puneet is a data-driven leader who relies on experiments to prove hypotheses right or wrong. He believes that it is always easy to be different, but it is difficult to be better. Puneet has a diverse educational background, including a degree in General Management from IIM, a Master's in Computer Applications from Gurukula Kangri University, and a Bachelor's in Computer Science from Jamia Millia Islamia. He also attended St. Xavier School in Delhi. Puneet has worked for several companies in the past, including Kayako, where he served as VP Global Sales, and Promoto.co, where he was the Founder. Puneet is a Senior Software Engineer with a deep understanding of the tech industry. He is a strong leader who believes in cultivating a self-driven culture and empowering teams to think freely and act independently with responsibility and courage. Puneet takes baby steps in the unknown and the uncertain, lighting up a dark forest layer by layer, without any fear of failure. He understands that every failure is a fresh learning opportunity. Puneet is plugged into the connected world and believes that unbiased social proof is key to success. He is a strong advocate for being open, truthful, listening, and engaging with customers. Puneet is a forward-thinking leader who is always looking for ways to improve his business and stay ahead of the curve.