About

Radhika Chopra is a highly experienced Lead Service Delivery Manager with over 15 years of experience in the IT industry and 12 years of leadership experience. She is Six Sigma Certified and ITIL Certified, and has a strong background in Operations, Client Management, Customer Success, Stakeholder Relationship Management, and Transition Lead. Currently, Radhika is the Lead Service Delivery Manager for Hemmersbach Asia Pacific at Hemmersbach GmbH & Co. KG, where she heads the Asia Pacific business and operations with 80+ offices and 3500 client resources. Her responsibilities include Risk Management & Mitigation, Quality Assurance, Statutory Compliance, Project / Process Management, Business Administration, Employee Relationship Management, Client / Supplier/ Stakeholder Interaction & Cross Functional Team Coordination. She is also responsible for managing the end-to-end change management process, implementing ITSM processes, resource training and compliance, monitoring all Network devices, links and Servers, and closure of all incidents within SLA. Radhika is also responsible for the management of end-user device inventory in daily operations, including procurement, maintenance, and disposal. She has P&L responsibility, customer satisfaction, and operational excellence. Previously, Radhika has held senior roles at Interview Kickstart and Talentedge.in, where she was responsible for heading operations and client service. She has a strong tech stack in QA, and her relevant experience is 16.11 years. Radhika is a results-driven leader with a track record of delivering operational excellence, driving change, and building high-performance teams. She is an effective communicator and collaborator, with a focus on building strong relationships with clients, suppliers, and stakeholders. Her expertise in risk management, quality assurance, and process management has enabled her to consistently achieve business goals and deliver value to her clients.