About

Rafael Augusto is a seasoned software engineer with over a decade of experience in various industries including health, telecom, ERP, information security, and lead management. He is currently specializing in Digital Transformation with a focus on Customer Experience. Rafael believes in building solutions that are simple and automated, adding value to partners and allowing them to focus on what's necessary to make their business flow. Rafael's experience includes founding his own company, P4 Dev, and serving as a Senior Software Engineer at Followize. At Followize, Rafael was responsible for the architecture and continuity of the development of the Followize platform, mentoring newer developers, supporting legacy code, resolving performance issues, and API design. He was also responsible for bridging the gap between the development team and POs. Currently, Rafael is a Co-Founder at Coope. In this role, he is responsible for developing software solutions that help businesses streamline their operations and improve their customer experience. Rafael's expertise in Digital Transformation and Customer Experience has helped Coope become a leader in the industry. Rafael holds a degree in Computer Systems Analysis from Universidade Presbiteriana Mackenzie and is currently pursuing a specialization in Digital Transformation with a focus on Customer Experience from Pontifícia Universidade Católica de Minas Gerais. His technical skills include software engineering and parts-of-speech. With over 6 years of relevant experience, Rafael is a valuable asset to any team looking to improve their digital operations and customer experience.