About

Raghuram Pandurangan is a seasoned professional with over 19 years of experience in technical writing and documentation. Currently working as a Senior Manager - Content at PayU India, Raghuram specializes in helping organizations overcome their documentation challenges, including choosing authoring tools, coordinating the documentation strategy, and automating review and publishing workflows. He is also passionate about mentoring junior writers and has successfully delivered high-quality documentation for all product/project releases on time. Raghuram's expertise lies in user guides and service manuals, and he has experience in authoring tools such as AuthorIT, Framemaker, and RoboHelp 2015. He is a versatile writer with experience in creating various types of documentation, including whitepapers, quick reference guides, online help, release notes, and instructional or marketing videos. In addition to his role at PayU India, Raghuram is also the owner and moderator of the Technical Writer Forum group on LinkedIn, which is dedicated to active discussions on technical writing with no promotions or spam. Prior to his current role, Raghuram worked as a freelance writer, editor, documentation strategist, and mentor, helping various organizations with their documentation needs. He also worked as a membership manager for the India chapter of the Society for Technical Communication. Raghuram holds an MBA in IT Systems from ICFAI and a B.Tech in Chemical Engineering from Sathyabama University. He also has an Advanced Diploma in Software Engineering [Honors] from Aptech Computer Education.