About

Rahul Auti is an experienced Customer Service Manager at PICATYPE SYSTEMS PVT LTD with over 20 years of relevant experience. He has a proven track record of successfully managing customer service operations, implementing effective solutions, and driving customer satisfaction. Rahul has worked with several renowned organizations, including KPMG and Vista Enterprises, where he held key positions and contributed significantly to the growth and success of these companies. As a Consultant at KPMG, Rahul was responsible for planning, managing, and measuring the performance of virtual learning solutions developed by the team. He also played a crucial role in supporting virtual classroom production, deployment, and facilitation on the Adobe Connect platform. Rahul's deep knowledge of Adobe Captivate enabled him to create VC playbacks that enhanced the learning experience for KPMG staff and clients. His excellent interpersonal skills, coordination, planning, and prioritization abilities, combined with his knowledge of best practices in learning design and development, made him a valuable asset to the team. At Vista Enterprises, Rahul served as the Director of Virtual Classroom Deployment and Blended Technologies. He was responsible for developing and implementing training solutions, managing multiple customer requirements simultaneously, and creating business proposals and SLAs. Rahul's technical expertise and project management skills enabled him to develop tools based on functional requirements, engage in technical discussions with support and IT teams, and create reports to update project progress. He also played a crucial role in performance management, people management, and learning measurement consultation, implementation, and deployment. Rahul holds a Diploma in Industrial Electronic Engineering from ESSP Pune. He is a highly motivated, results-driven professional with a passion for customer service and a commitment to excellence. Rahul's extensive experience, combined with his technical expertise, makes him an ideal candidate for any customer service management role.