About

Rahul Goyal is a Lead Production Support Engineer with over 5.5 years of experience in backend and production support. He has technical proficiency in SQL (PostgreSQL, Oracle DB) and UNIX, and in-depth working knowledge of payments workflow, SDLC, support cycle, and Agile environment. Rahul is proficient in troubleshooting and analyzing the root cause of customer production issues. He has effective communication skills with clients (including international), dev and product team, and is proficient in producing well-equipped documentation for clients and relevant stakeholders. In his current role at Niyo, Rahul is responsible for leading the production support team and ensuring the smooth functioning of the payments system. He has previously worked as a Backend Support Engineer in Payments team at OkCredit, where he was responsible for troubleshooting customer production issues, identifying product feature gaps, and reporting downstream 3rd party issues. He also played a key role in constantly enhancing retool features for tracking transactions data and processing stuck transactions using scripts, APIs, and database queries. Rahul was also responsible for blacklisting fraud merchants, identifying the scope of automation, and monitoring internal services, databases, and 3rd party dashboards. Prior to OkCredit, Rahul worked as a Production Support Engineer for the National Geographic Society (USA) at Epsilon. He was responsible for filtering and making the desired data available to the customer's mart for campaign using scheduled jobs in FRMS and Matillion ETL tool. He also supported development and other operations teams for faster resolution of production issues within defined SLA. Rahul holds a Bachelor of Technology degree in Electronics and Telecommunication from Bharati Vidyapeeth. He is proficient in SQL, Backend, ETL, Java, GCP, and has relevant experience in senior software engineering, research, UI, and software engineering. Rahul has a total of 6.45 years of relevant experience.