About

Rahul K is a highly experienced Senior Technical Consultant with over 9 years of experience in the information technology and services industry. He is skilled in troubleshooting, customer support, and technical consulting, and is a strong information technology professional with a Bachelor of Engineering degree from Anna University. In his current role as a Senior Technical Consultant at SapphireIMS, Rahul collaborates with clients and interdepartmental peers to transform client requirements into turnkey solutions. He recommends architectural improvements, design solutions, and integration solutions, and independently designs and executes the company catalog for infrastructure support and development. Rahul consistently meets deadlines and requirements for all projects, trains customers to understand all product functionality, and provides technical mentorship and training for new hires and peers. Previously, Rahul worked as a Senior Technical Support Engineer at SapphireIMS and a Technical Support Engineer at Elegant Network Services Pvt Ltd. In these roles, he provided support to customer coordination points, handled overseas customers, researched technical issues, and troubleshooted and resolved complex product-level issues for customers. Rahul also documented the step involved in resolving cases for future reference, provided product-level training to teammates, and drove root cause analysis to arrive at permanent resolutions. Rahul's technical skills include integration and infra, and he is a good listener and team player with a lot of energy. He consistently prioritizes and gives support on time for open issues based on customer urgency as well as impact, and he walks customers through solutions by making sure that the SLAs of cases are met. Rahul is always learning about product updates and new technologies and validating trends, and he proactively drives problem management. He follows a continuous service improvement plan and inputs frequently occurring issues to the R&D team, working towards product stabilization.