About

Rahul Khan is a competent IT professional with over 9 years of experience in system administration. He has worked with reputed organizations such as KPMG, IBM, ITC Hotels Division, JCB Headquarters, and HCL Infosystems. Rahul is an expert in ensuring the goals of the Incident Management process are achieved, restoring normal service as soon as possible based on customer perspective and within defined SLA. He has proven skills in detecting, logging, categorizing, and prioritizing incidents and providing initial incident support. He is proficient in closing incidents after verification from users, defining and planning separate procedures for major incidents ensuring adherence to SLA and priority-based management. Rahul is knowledgeable in monitoring project progress and outstanding issues, ensuring the quality & timeliness of the deliverables reporting on the project’s progress and escalating issues. He is an effective communicator with leadership, planning, coordination, and analytical skills along with capabilities to view the larger picture and attain operational excellence. Currently, he is working as an Information Technology System Administrator at RENOVISION AUTOMATION SERVICES PVT.LTD, handling all north and east sites with a team of 26 engineers. He is handling escalated matters & calls, VIP VC events, PD user’s support, and office 365 migration. In his past roles, Rahul has worked as a VIP Support Engineer at Karvy Innotech Ltd for KPMG India PVT LTD. He has maintained essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software & hardware. He has also worked as a Senior Desktop Support Engineer at Team Computers for ITC Hotels PVT LTD. Rahul has given support for all organization-based applications such as VPN & providing an internal, external portal’s accessibility on all remote locations. He has handled multiple locations VC through RMX tool & direct experience supporting and working with video conferencing systems and support & carrying the knowledge of hardware connectivity of automated rooms which carrying several devices to make the room functional for local meetings and video conferencing. Rahul holds a Bachelor of Science (B.Sc.) degree in Computer Science from Kuvempu University of Karnataka and a GNIIT degree in Computer Software Engineering from NIIT. He has also completed his Inter from the Central Board of Secondary Education in Commerce and High School from the same board. Rahul has relevant experience of 6.35 years in the tech stack of mobile.