About

Rajiv Narula is a Senior Software Engineering Manager at ServiceNow with over 24 years of experience in the software development life cycle (SDLC). He has worked in various roles, including development, testing, integration, defining requirements, project management, customer support, and senior management, providing him with a multi-dimensional perspective on software development. Rajiv has a hands-on management style and works closely with his team to understand and relate to their challenges. He sees building a product, delivering a project, and building a team as the three aspects of his job and helps the organization make effective trade-offs between these. Rajiv has worked in multiple domains, including Search, Supply-Chain, Credit/Finance, Health care, Workforce Management, and Search. He has worked for startups as well as established organizations. In addition to work, Rajiv is active in the local user group community and volunteers his time to share his insights, blog, and keep himself up-to-date with trends and technologies. He also contributes to the Open Source community. Rajiv has experience leading engineering groups, working with JVM, Distributed Technologies, Supply Chain, and managing global R&D teams. He has expertise in B2B Integration, Refactoring, Agile, and Scrum. Rajiv is currently a Senior Software Engineering Manager at ServiceNow, where he manages a team of engineers responsible for building and delivering products. Prior to ServiceNow, he worked at Kronos and Parexel, where he held positions of Sr Software Manager and Assoc Director, Engineering, respectively. At Kronos, Rajiv was responsible for the development and delivery of a new generation of Device Management Enterprise application. At Parexel, he managed three teams in Massachusetts and India responsible for the development of two verticals and more than ten medical Imaging application products. Rajiv holds a Master of Computer Applications degree from the University of Jammu- Dept of Comp Sc, a Bachelor's degree in Commerce from SD College Chandigarh, Punjab University, and a High School diploma from Presentation Convent, Jammu. He also studied Law at Delhi University. Rajiv's technical skills include Senior Software Engineer, Integration, Search, test, Software Engineer, Java, AI, Selenium, qa, Jenkins, and Web.