About

Rakeyesh Manna is a highly skilled Salesforce Administrator with over 10 years of relevant experience. Currently, he is working as an Application Support Salesforce Analyst at ReachLocal, where he is responsible for supporting Salesforce.com and performing administrative duties for the organization. He partners with different departments to understand their business needs and maximize efficiency by capitalizing on the full features of the system. Rakeyesh's primary responsibilities include creating and managing users, profiles, roles, and permission sets in Salesforce Lightening, customizing fields, page layouts, record types, reports, and dashboards. He also develops reports, dashboards, and processes to monitor data quality and integrity continuously. Additionally, he assists in data import/export/updates, maintains data and system security and integrity in Salesforce, and provides day-to-day end-user support. Rakeyesh is a problem-solver and has excellent attention to detail and organizational skills. He can debug complex issues with an understanding of both their own codebase and the many technologies employed by clients. Rakeyesh is also experienced in troubleshooting Salesforce issues and escalating them as needed. Before joining ReachLocal, Rakeyesh worked as a Sr. IT Analyst at NCR Corporation, where he provided first-level support to field engineers and coordinated with link vendors to solve ATM link connectivity problems. He also installed and maintained all systems within a client's digital environment, performed through Log Mein Rescue analysis of network efficiency, and troubleshooted system failures. Rakeyesh has a Bachelor of Information Technology degree from the University of Mumbai and a Master's degree in Information Management from NMIMS. He is proficient in Salesforce, web development, frontend and backend technologies, and has experience in managing DNS, DHCP, and Active Directory.