About

Ramanan R is a self-driven and passionate Senior Software Engineer with over 3.79 years of experience in developing SaaS applications for both on-premise and cloud platforms. He is skilled in writing robust code and is a good self-learner and enthusiastic team player. Ramanan is passionate about working with cutting-edge technologies in a competitive environment to learn and contribute more. He holds a Bachelor of Engineering degree in Computer Science from Sri Eshwar College of Engineering. Currently, Ramanan works as a Senior Software Engineer at Freshworks (FreshDesk), where he focuses on building and enhancing microservices for the product. He owns the handling of production deployments and resolving infra, performance, and scalability issues. He has experience in developing a platform service for Field Service Management from scratch to support Map-View and Location-Tagging with Google Map API's, a microservice for supporting Threads from scratch, and a platform service for Average Time Handling for FD agents from scratch, with hands-on experience in Web-Sockets and RTS. Ramanan also contributes to the internal framework for microservices, which impacts the product across horizontal layers. He has contributed to the Settings framework in Plans & Billing module, which has a huge impact on Plan switching. He is a Squad Lead for a team of 8, responsible for deliveries and helping plan and orchestrate the execution of the work. In the past, Ramanan worked as a Software Developer Trainee at Zoho, where he was responsible for building secure and scalable Unified End-Point Management Software on cloud and on-premise platforms. He designed and developed multiple workflows to handle incoming web-hooks and maintained them throughout. He also redesigned the database and data-flow, optimized queries for processing, and organized code in logical and structural aspects. He integrated Baidu Cloud Push into the product for device wakeup. Ramanan's tech stack includes Software Engineering, Java, Microservices, AWS, Web, Mobile, Infra, Ruby, Kubernetes, Docker, Spring Boot, Spring, Kafka, Redis, and Javascript. He is an active user on Github, StackOverflow, and Medium, where he shares his knowledge and expertise.