About

Ramanan Sivasubramanian is a Site Reliability Engineer at TikTok with over 8 years of relevant experience in the tech industry. He is a Certified Scrum Product Owner (CSPO) and has worked with multiple cloud providers including AWS, GCP, and AliCloud. Ramanan has worked with all core cloud services and has headed vendor management for 3P product onboarding. Currently, Ramanan is a Senior Software Support Engineer at circles.life where he has been responsible for designing and implementing Infra as Code in-house product using Pulumi Automation APIs. He has also created an internal tool for automating all manual reporting and higher-management metrics and collaborated with Customer Service, TPMs, Developers, and other stakeholders to build custom dashboards. Ramanan has created cost and infra usage dashboards to reduce unnecessary spend and developer productivity dashboards with commits, Jira, and PR correlation metrics to improve developer efficiency. He has also worked on Kubernetes migrations, enhancing DevOps (Jenkins) pipelines, and worked with Terraform for alerts setup and infra automation. Ramanan has worked extensively with tools such as New Relic, Grafana, and ElasticSearch. Before joining circles.life, Ramanan worked as a Software Support Engineer at Amazon on the Audible Support Engineering Team. He onboarded support for Audible on Alexa from Developer counterparts and represented the SE team as a lead. Ramanan created new tools and scripts for operational excellence (OE) and ticket reduction for various features of Audible (Discover, Customer Account Management, Audible on Alexa) using Perl/Python/Java. He also contributed to creating a Support Engineering Framework (a toolkit for SE tools). Ramanan started his career as a Programmer Analyst at Cognizant in the Manufacturing and Logistics domain. He held roles as a developer and L3 support analyst and created UNIX scripts for automating support activities. Ramanan made management decisions related to incident, problems, and Continual Service Improvements. Ramanan holds a Master of Technology (M.Tech.) in Computer Software Engineering from Birla Institute of Technology and Science, Pilani, a Bachelor of Science (B.S.) in Systems Engineering from University of Arkansas at Little Rock, and a Bachelor of Technology - BTech in Electrical and Electronics Engineering from Pondicherry University. He also holds a Foundation degree in Cost Accountancy from Institute of Cost and Works Accountants of India - ICWAI and completed his