About

Ramandeep Singh is a versatile and detail-oriented IT Specialist with 5 years of experience providing excellent customer service, technical support, help desk support and maintaining IT systems. He is highly adept in systems analysis diagnostics, troubleshooting, conflict resolution, networking, installation and configuration of computers, hardware and servers. Ramandeep exhibits excellent organizational and problem-solving skills. Ramandeep's core competencies include POS Systems such as ATM’s, Checkout Machines, MasterCard, Visa, Window Server 2000/2008/2012/2016/R2 and Datacenter, Windows XP, 2000, Windows 7, Windows 10, Microsoft Office 2010, Office 2016, Excel, Word, PowerPoint, Microsoft Exchange, Outlook, Microsoft AD/Domain Administrator, SharePoint, Ticketing System such as Remedy ITSM, Alloy Navigator, Spice Works, Network Service such as WAN, LAN, IP addresses, TCP/UDP, Firewalls, IP tables, VPNs, Encryption, Patch Management, Malware Defenders, Hardware such as Printers, Routers, Switches and RAM/Hard Drive installation and Troubleshooting, Coding Languages such as Java Script, HTML, C, C++, My SQL, SQL Query, SQL Script, Operating Systems such as IOS, Mobile Devices, Unix Based, Kali, Ubuntu, Linux, Android, Mac OS, Remote Access such as Team Viewer, Dame Ware, Aero Admin, and Extras such as VPN Support, Level 2 and 3 Support, Window Patching, Imaging PC, Deploying PC Firewall, Voice Over IP, Group Policy, IP Telephony Systems, DNS Service, File System Management, Active Directory. Currently, Ramandeep is working as a Sr. Support Technician at Cox Automotive Canada. He has previously worked as a System Support Analyst at Tforce Integrated Solutions (formerly ATS Retail Solutions) and as an IT Analyst at The Employment Solutions. At Tforce, Ramandeep managed migrating all existing shipping data for clients from various old systems to newly developed systems. He also identified and patched vulnerabilities of the company’s internal shipping systems globally using IVANTI. At The Employment Solutions, Ramandeep maintained, repaired and upgraded POS hardware while keeping equipment transfer records, communicating with dispatchers and solving technical problems. Ramandeep has a Bachelor of Engineering in Computer Engineering and a Bachelor’s degree in Computer Science from Chitkara University. He also has a Computer Systems Technician and Networking degree from Georgian College. Ram