About

Ramkumar Rengasamy is a results-oriented senior customer success specialist in the tech industry with over 11 years of relevant experience. He specializes in quality customer success, customer support, customer retention, and productivity. Currently working as a Customer Success Manager at Agora, Ramkumar is dedicated to providing excellent customer service and making operational and procedural improvements. Ramkumar has extensive experience in software-as-a-service customer success and is a strong team player with excellent communication and problem-solving skills. He has a track record of successfully managing all post-sales activity for top academics and non-profit customers. He maintains a deep understanding of the product and speaks with customers about the most relevant features/functionality for their specific business needs. Ramkumar drives engagement, strong user adoption, and churn mitigation, and increases customer retention by conducting regular check-in calls for tactical items, and performing quarterly health checks for strategic reviews. In his previous role as a Senior Customer Success Specialist at Chronus, Ramkumar managed all post-sales activity for Chronus top academics and non-profit customers. He worked closely with Product and Engineering on identification and tracking of enhancement requests and bugs. Ramkumar acted as the lead point of contact for all communications with clients, including product training and quarterly executive reviews. He also partnered with strategic account managers to sell multi-year subscription renewals. Before joining Chronus, Ramkumar worked as a Customer Success Specialist, where he worked with technical teams on SSO, SFTP, data migration, vanity URL, and API’s. He helped the team with support tickets and reporting. Ramkumar holds an MCA degree in Computer Applications and a B.Sc. degree in Computer Science from Madurai Kamaraj University. He is a highly experienced customer success specialist who is dedicated to providing excellent customer service and making operational and procedural improvements.