About

Ravi Gaurav is a highly skilled Sr. ServiceNow Developer and Senior Software Engineer with over 5 years of experience in the field. He has a diversified exposure in analysis, design, development, and implementation of custom applications. Ravi is an expert in working with different ServiceNow modules such as Incident management, Change management, Problem Management, Integrations, and Notifications. He has created solutions to help the ITIL forms like Incident, Problem, Change, Service Catalog, and Knowledge. Ravi is proficient in performing system and application configuration and management. He provides level 2 customer support of tickets assigned to the ServiceNow team. Additionally, he has designed Service Catalog and Request Workflow Design and Configuration. Ravi has a good reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. He has consistently saved costs while increasing profits. Currently, Ravi is working as a Senior Software Engineer at CGI. Prior to this, he has worked with Cognizant as a Sr. Infra Developer and with Accenture as an Associate Software Engineer. Ravi holds a Bachelor’s Degree in Computer Science from Dayananda Sagar University, which he completed in 2017. Ravi's tech stack includes Software Engineering, Integration, and Infra. With his relevant experience of 5.44 years, Ravi is a valuable addition to any team looking for a ServiceNow Specialist and ITSM Specialist. He is CSA certified and has the skills and expertise required to excel in his field.