About

Ravindra M.K is a seasoned Senior Management and Customer Success professional with over 16 years of experience across entrepreneurship, customer-focused functions, support, product management, business development, team management, marketing, SaaS, digital transformation, and operations. He is a strategic thinker with an analytical bent of mind and a strong execution bias. Ravindra brings a high level of energy, dedication, and integrity to his job, and his strong communication skills and people management abilities have helped him build and lead diverse teams. Ravindra has successfully run businesses, teams, profit centers, and SBUs managing P/L. As a startup founder, he played an instrumental role in building the organization from scratch and developing strategic plans for customer success, business growth, scaling, branding, customer engagement, customer retention, market expansion, building company culture, program management, and technology adoption. He has also led teams of diverse employees and has a proven track record in building teams, best practices, new revenue streams, delivering business results, and customer outcomes by being their trusted advisor. Ravindra's specialties include leadership, general management, customer success, customer experience, hospitality, professional services, marketing, product management, strategy, customer engagement, building customer success teams, SaaS, product marketing, social media marketing, growth hacking, customer onboarding, customer advocacy, NPS, voice of customer, branding, team management, human resource, business transformation, process development, P&L management, event management, partnerships, fintech, legal, agile, design thinking, project management, and administration. Currently, Ravindra is a GrowthX: Product & Growth Fellow, where he is a part of a curated social learning community of founders and growth leaders across the India ecosystem. He is also a certified Product and Growth Fellow from GrowthX, an On Deck Fellow from On Deck, and holds certifications in Customer Success, Product Management, Digital Marketing, Cloud, Google Ads, Google Analytics, and Hubspot Product Marketing. Ravindra has also worked as the Director of Customer Success at CropIn Technology, a leading global AgTech organization that provides DeepTech SaaS-based solutions and enables its clients to analyze and draw insights from the data about their growing crops. Ravindra has digitized over 13 million acres of farmland, impacted the lives of nearly 4 million farmers in 52+ countries globally and has worked with investors such as ABC World Asia, CDC Group, Chiratae