About

Ritesh Malhotra is an experienced Application and Production Support Analyst with a strong background in Unix, SQL, Autosys, ITIL, and Control M. With over 8 years of relevant experience in the IT industry, he has a proven track record of providing efficient and effective support to ensure the smooth running of business-critical applications. Currently working as a Technical Analyst at Coforge, Ritesh is responsible for providing application and production support for various clients. He is well-versed in troubleshooting issues, resolving incidents, and ensuring that systems are up and running with minimal downtime. Ritesh is also experienced in managing batch jobs using Control M and Autosys, ensuring that they are executed on time and without errors. Prior to his current role, Ritesh worked as a Support Specialist at WNS Global Services and as a Senior Associate at NIIT. In these roles, he gained experience in providing technical support to customers, resolving issues, and ensuring customer satisfaction. Ritesh holds a degree in Computer Science from Bharat Institute of Technology, Meerut. He is proficient in SQL and has experience in writing complex queries to extract data from databases. Ritesh is also familiar with ITIL processes and has experience in implementing them to improve service delivery. Overall, Ritesh is a dedicated and skilled support analyst who is committed to providing excellent service to his clients. He has a strong technical background and is always looking to expand his knowledge and skills to stay up-to-date with the latest technologies and trends in the industry.