About

Ritik Arora is an experienced Operations Manager with over 7 years of experience in driving process improvement and efficiency in cross-functional teams. He is currently working at Mensa Brands as a Marketplace Operations Manager. Ritik has a proven track record of delivering results through data-driven decision making and lean methodologies. He is skilled in agile project management, change management, and stakeholder engagement. Ritik has worked with various companies in the past, including Wakefit, Dunzo, and Curefit. At Wakefit, he served as a Senior Pod Lead and later as a Pod Lead. He was responsible for scaling the team's utilization to 73% and Quality & Performance to 94%, which was the highest ever amongst other teams. He also trained the complete Customer Support team on Soft Skills and Communication and won the Above the Cut award for being the only Team Lead in Inbound/Outbound to show exceptional performance. Ritik has a passion for continuously improving processes, maximizing productivity and efficiency, and delivering exceptional customer experiences. He is committed to fostering a positive and dynamic work environment that drives team performance and creativity. Ritik holds a PUC degree in Commerce from Sri Bhagawan Mahaveer Jain College. He is proficient in Search and Infra tech stack. With a relevant experience of 6.70 years, Ritik is a valuable asset to any organization looking for an Operations Manager who can drive process improvement and efficiency.