About

Robert Mathias is an Assistant Vice President and Production Services Lead at Bank of America with over 20 years of experience as a veteran IT Analyst across multiple industries. He has an extensive background in different operating systems such as Linux (Red Hat or Debian variant like Ubuntu), multiple desktop OSs including legacy (DOS/Windows 3.1/NT 3.51/4.0, 9x, ME, 2000, XP, Vista) and modern: Windows 7/8/8.1/10, Server OSs 2003/2008/2012, and exposure to virtual technologies such as VMWare ESXi and Workstation, and introduction to cloud technologies such as Azure AD and Office365. Robert is proficient in using desktop applications such as MS Office 2013 (Outlook, Word, Excel, PowerPoint, Access, Visio 2013, SharePoint 2016, Skype for Business) and has advanced technical knowledge on computer hardware repair/upgrades, software, and mobile devices (IOS/Android/Blackberry) troubleshooting. He also has Telco, ISP, VPN, Citrix, and Helpdesk experience or knowledge. Robert is highly analytical, keen on details, result-driven, dependable, and approachable, with leadership skills and also a good team player. He has the ability to work well under pressure, set priorities, and make well-considered decisions. He has drive, enthusiasm, initiative, commitment, and self-motivation. He interfaces effectively and professionally with all levels of management both internally and externally. Robert has a desire to learn new skills and is a quick learner. He has strong customer care experience in dealing with business customers. He has logical and analytical reasoning, excellent communication skills (verbal & written, technical & interpersonal), excellent telephone manners, and problem-solving skills. He maintains professionalism at all times and has excellent time management skills. Robert holds a Bachelor's of Science from Western Governors University in Information Technology: Security, a Certified Lotus Professional from Lotus Authorized Education Center, a Certificate in Data Processing Equipment Repair from Brick Computer Science Institute, and an A.S. in Computer Science from Ocean County College. Robert's tech stack includes Android, iOS, Azure, and Mobile. He has 16.37 years of relevant experience.