About

Rohit Baheti is a Senior Manager of Customer Support at Whatfix, a position he currently holds. With over 11 years of relevant experience, Rohit is an expert in the field of technical support and customer service. He is a highly motivated individual who prides himself on his ability to finish his work before calling it a day. Rohit is a Marwari, which is a testament to his strong work ethic and dedication to his craft. He has worked for several companies in the past, including Ooyala and 123 Greetings. During his time at Ooyala, he served as a Senior Technical Support Engineer, where he gained experience and knowledge of digital rights management solutions, video and audio codecs, live streaming, VR360, HLS-DASH, and other supported stream specs. He was also responsible for video content ingestion, transcoding, and other related tasks. At 123 Greetings, Rohit worked as an Ad Operations Specialist, where he collaborated with account managers, media strategists, and clients to set up campaigns that would reach their targets. He created proposals based on client requirements and booked inventory for new campaigns. He closely monitored campaign performance and provided optimization solutions when needed to ensure that campaigns ran successfully. Rohit has a Bachelor of Technology (BTech) degree in Computer Science from Jawaharlal Nehru Technological University, where he graduated in 2011. He also has a secondary school certificate in Maths from John's High School, where he graduated in 2005. Rohit's tech stack includes Azure and test. He is a highly skilled professional who is passionate about providing excellent customer service and technical support. His experience and expertise make him an invaluable asset to any organization.